Responsible Gaming
Gaming Should Be Entertainment
At Kapstok, we believe that online casino gaming should be enjoyed as a form of entertainment only. Gambling is never a reliable way to earn money or solve financial problems. It carries real financial and personal risks, and should only be engaged in with money you can afford to lose.
We are committed to promoting responsible gaming practices and supporting our players in South Africa and beyond.
Age Verification
You must be at least 18 years old to gamble online in South Africa. This is a legal requirement. We take age verification seriously and reserve the right to request proof of age at any time. If you are under the legal gambling age, please do not use our platform.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognize any of the following signs in yourself or someone you know, it may be time to seek help:
- Spending more time and money on gambling than intended
- Gambling to escape problems, stress, or negative emotions
- Chasing losses by gambling more to recover money lost
- Hiding gambling activities or lying about the amount spent
- Borrowing money or going into debt to fund gambling
- Neglecting work, studies, family, or personal responsibilities
- Feeling anxious or irritable when unable to gamble
- Failed attempts to cut back or stop gambling
- Experiencing relationship conflicts due to gambling
- Loss of interest in hobbies and social activities
If you experience any of these signs, we encourage you to reach out for support immediately.
Self-Help Tools & Features
We provide several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you are willing to deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount of losses you are willing to accept
- Reality Checks: Receive regular reminders about how long you have been playing and how much you have spent
- Session Time Limits: Set automatic session timeouts to prevent extended play
- Self-Exclusion: Temporarily or permanently close your account if you need a break from gambling
To access these tools, log into your account or contact our customer support team. These features are free and confidential.
Support Organizations
If you or someone you know is struggling with problem gambling, professional help is available. The following organizations offer free, confidential support:
South Africa
- National Responsible Gambling Programme (NRGP): Provides information and support for problem gambling in South Africa
- Gamblers Anonymous South Africa: 12-step support groups and peer counseling
International Support
- GamCare (United Kingdom): www.gamcare.org.uk — Free counseling and support services
- GamStop (United Kingdom): www.gamstop.co.uk — National self-exclusion scheme
- Gambling Help Online (Australia): www.gamblinghelponline.org.au — Counseling and support
- Responsible Gambling Council (Canada): www.responsiblegambling.org — Resources and treatment referrals
- National Council on Problem Gambling (United States): www.ncpgambling.org — 1-800-GAMBLER helpline and resources
- Bundeszentrale für gesundheitliche Aufklärung (Germany): Information and counseling services for problem gambling
These organizations are independent, free, and confidential. Do not hesitate to contact them if you need help.
Get Help Today
If gambling is causing you problems, you are not alone. Millions of people have sought help and recovered. Reaching out is a sign of strength, not weakness.
Contact a support organization today. Help is available 24/7, and all services are free and confidential.
Your wellbeing is our priority. If you need immediate assistance, please contact the support organizations listed above or speak to a trusted family member or friend.